I was engaged by Prime Trading Group to build their Technology Capability. Historically, IT had always been in the hands of one IT Manager, and IT was seen as “the guy you call when the printer is broken”, and not a strategic partner.

As a result manual processes reigned, error-ridden spreadsheet empires took precedent over clear systems and process, and the business was fully on prem, all with no strategy to solve it and no team to deliver the solution.

Within 7 months I had built a Technology team of 6 people from nothing. Together, we:

• Delivered phase 1 of a CRM Transformation programme, automating clunky manual processes

• Cleaned up PowerBI reporting and made sure it was accurate and effective

• Started a programme to replace a key operations software to save time and money

• Saved £60k annually by cancelling old and unnecessary subscriptions and tools.

• Created new product development strategy from the ground up, and delivered first new product in almost 2 years

The business started getting on the right track with it’s technology - using it to save time rather than just add complexity. We automated manual processes, saved money and headaches, and created a strategy to take it forward.

I became the first ever Technology Director in the company’s history, at the age of 31, and served in that role until I left to start Big Lab Technology.

Terry Mallin, Managing Director of Prime Workforce Solutions - one of the businesses within the Group - said “Aside from ER’s leadership qualities, what truly sets ER head and shoulders above is their deep skill set and unwavering passion for technology and innovation. ER is one of the most talented and gifted individuals I’ve had the pleasure to work with, and their impact on the business speaks volumes”